Desktop Support Specialist (New York City)

The Desktop Support Specialist is responsible for effective support, installation/configuration, operation, and maintenance of end user hardware and software and related infrastructure. This individual ensures that hardware, operating systems, software systems, and related procedures adhere to organizational standards.

RESPONSIBILITIES:

  • Provide Level 1 & 2 support for staff on Microsoft Windows, Office, and other software as well as supporting desktop, laptop, and mobile devices.
  • Participate in Help Desk operations to provide prompt and thorough support to staff and maintaining accurate and timely updates to Help Desk cases.
  • Conduct Active Directory administration tasks such as resetting passwords, unlocking accounts, and adding/removing group memberships.
  • Perform “light” hardware maintenance on workstations, laptops, and other equipment including diagnosis, recommendation, repair, upgrade, and replacement as necessary.
  • Keep current on IT developments, recommending upgrades in hardware/software systems as appropriate.
  • Monitor and ensure installation of operating system updates and assigned software applications.
  • Create and maintain detailed documentation of the IT systems and deployments.

TECHNICAL SKILLS:

  • Ability to configure, install, troubleshoot, and maintain workstations, laptops, and tablet PCs.
  • Ability to setup and support Microsoft Windows, Office 365, and other office productivity software.
  • Working knowledge of basic networking concepts (TCP/IP, DNS, DHCP, etc.).
  • Knowledge of Windows 10 and Active Directory (users, groups, computers) is a plus
  • Must be willing and able to coordinate and communicate effectively as a member of the geographically diverse IT team.
  • Must have strong customer service skills and the ability to deal diplomatically with a wide variety of personalities.
  • Must have good verbal skills, be able to explain technical items to non-technical personnel, be able to understand a variety of instructions and problem statements, and be able to read and write functional technical documentation.
  • Must be able to work flexible hours and weekends, including occasional overtime.

QUALIFYING EXPERIENCE:

  • At least 1-3 years’ experience supporting Windows desktop/laptop PCs
  • A+, MCP, MCITP or similar certifications highly preferred
  • Experience installing software, patches, updates on desktops & laptops
  • Experience troubleshooting basic network, software, printing problems
  • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
  • Customer Service Experience a must

MISCELLANEOUS:

  • Some travel, primarily day trips from the firm’s New York office to our offices in the mid-Atlantic region.

Offit Kurman is one of the fastest-growing, full-service law firms in the Mid-Atlantic region. Offit Kurman offers a collegial and professional work environment, as well as competitive salary and benefits, to include Paid Time Off and 401(k) matching.

To apply email resume to Charlotte Gillespie (charlotte.gillespie@offitkurman.com) and include “Desktop Support Specialist” in the subject line.