On Sept. 25, the Consumer Financial Protection Bureau, in conjunction with the Office of the Comptroller of the Currency, issued a consent order against U.S. Bank for illegal billing practices which specifically implicated a lack of third party service provider oversight and management by U.S. Bank. U.S. Bank contracted with a TPSP to provide identity protection services and credit monitoring services. As per the CFPB consent order, consumers were billed for services they did not receive; were charged unfairly for interest and fees pertaining to customers’ credit limits and interest charges for services that they never received; and under the mis-impression that the above-listed credit services were being performed. Of note, there is no indication of intent on the part of U.S. Bank to deceive, defraud, overcharge and/or otherwise harm its customers.
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Ari Karen is an experienced litigator and speaker who has focused his practice in representing financial institutions in both government investigations and litigation before state and federal trial and appellate courts nationwide.
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