System Administrator, Maple Lawn, MD

System Administrator, Maple Lawn (Howard County), MD

Offit Kurman, P.A., one of the fastest growing law firms in the Mid-Atlantic region is increasing its IT staff with the addition of the System Administrator position. The System Administrator is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. The System Administrator will participate in Help Desk activities and provide Level 1 & 2 support to staff. This position ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards. RESPONSIBILITIES:

  • Provide Level 1 & 2 support for staff on Microsoft Windows, Office and other software, as well as supporting desktop, laptop and mobile devices.
  • Participate in Help Desk operations to provide prompt and thorough support to staff and maintaining accurate and timely updates to Help Desk cases.
  • Create and maintain detailed documentation of the IT systems and deployments.
  • Administrative tasks for Microsoft servers, including creation and maintenance of users and other Active Directory objects; monitoring server and system operation; installing upgrades, patches and fixes as appropriate; ensuring proper server backups; identifying and resolving technical problems; and ensuring security within the system.
  • Perform “light” hardware maintenance on servers, workstations, laptops, and other equipment including diagnosis, recommendation, repair, upgrade, and replacement as necessary.
  •  Perform administration and maintenance of the corporate network, including routers, security, and access points.
  •  Keep current on IT developments, recommending upgrades in hardware and software systems as appropriate.
  • Monitor and ensure installation of operating system updates for PCs, servers, and assigned software applications.
  • Installation and maintenance of server-side applications, such as backup and anti-virus.
  • Travel as required to other offices in MD/VA area; day trips only.

TECHNICAL SKILLS: Must be familiar with and have a working knowledge of the following technologies:

  • Windows Desktop and Server OS
  • MS Office 2007 and newer
  • Active Directory and Group Policy
  • TCP/IP and basic network troubleshooting in a LAN/WAN environment
  • Server-based file and printer sharing
  • Knowledge and experience with the following technologies is a plus:o VMWare o Mimecast email filtering o Desk.com o FortiNet network appliances o Net Documents o One Source Estate Administration software

ADDITIONAL REQUIREMENTS: 

  • Must be willing and able to coordinate work as a member of the IT team.
  •  Must have strong customer service skills and the ability to deal diplomatically with a wide variety of personalities.
  •  Must have good verbal skills, be able to explain technical items to non-technical personnel, be able to understand a variety of instructions and problem statements, and be able to read and write functional technical documentation.
  •  Must be able to work flexible hours and weekends, as needed, including occasional overtime.

QUALIFYING EXPERIENCE:

  • 4+ years experience supporting Windows PCs and servers
  • A+, Network+, MCP, MCITP or similar certifications highly preferred
  • Experience installing software, patches, updates on Desktops, Laptops, Servers
  • Experience troubleshooting basic network, software, printing problems
  • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
  • Customer Service Experience a must

Click here to send resume and cover letter for consideration for the position. EEOE